What happens if a customer passes away?

Firstly, we are sorry for your loss. We’re sure this will be a difficult time for you and we are here to help make the transition of the tenancy as simple as possible.

You will need to…

• Confirm whether you are the next of kin / executors of the estate. If not, you will need to tell us who this is and their contact details.
• Arrange for any belongings in the property to be removed.

You need to know…

• The rent is due on the property until the tenancy is finished.
• Any housing benefit will finish from the date of death.

Can I or a family member take on the tenancy?

This is known as succession and is only allowed in very limited and specific circumstances.  For further information, please contact your housing manager/neighbourhood coach, Natalia Duffus on: 07779430254.

What happens if a customer unable to live in the property?

If the customer has had to move from the property, for example due to moving into a care home, the following process will happen:

• The customer will need to give 28 days’ notice in writing to end the tenancy.
• If the customer is unable to give notice in writing, a next of kin can provide the letter with a signature from the customer
• If the customer is unable to provide a signature then there must be a power of attorney or other legal power in place that gives power to the next of kin or other legal representative.

If you have any further questions, then contact your housing manager/neighbourhood coach, Natalia Duffus on: 07779430254